Refund policy

Velluvi — Refund & Returns Policy

Last updated: September 25, 2026

At Velluvi, we want you to have a positive shopping experience. Because our products are fulfilled by third-party suppliers, return and refund eligibility may vary depending on the product and the circumstances of the request.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging, when applicable.
  • The item must include any accessories included with the order.
  • The item must not have been damaged through misuse, improper handling, or normal wear and tear.

Due to hygiene and safety considerations, certain beauty and personal-care products may not be eligible for return once they have been opened or used.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the product and the issue.

After reviewing your request, Velluvi may offer a replacement or refund, depending on the circumstances and applicable supplier requirements.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Opened or used beauty and personal-care products.
  • Products damaged after delivery due to misuse or improper handling.
  • Gift cards.
  • Items clearly identified as final sale.

4. Return Shipping

If you received a damaged, defective, or incorrect item, Velluvi may cover reasonable return shipping costs when the return has been approved in advance.

For returns resulting from a change of mind, accidental purchase, or personal preference, the customer may be responsible for return shipping costs.

Because our orders are fulfilled by third-party suppliers, return instructions and return locations may vary by product.

Please do not send a return to the address shown on the original package without contacting us first.

5. Refunds

Once the returned item has been received and reviewed, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to make the funds available in your account.

6. Orders Marked as Delivered

If your tracking information shows that your order was delivered but you cannot locate it, please contact us as soon as possible.

We may ask you to verify your shipping address and may contact the shipping carrier or fulfillment provider to investigate the delivery.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will attempt to cancel the order before it is processed or shipped. However, because orders may be automatically forwarded to our third-party fulfillment partners, we cannot guarantee that a cancellation will be possible once processing has begun.

8. How to Request a Return or Refund

To request a return or refund, contact us at:

Email: velluvicontact@gmail.com

Please include:

  • Your full name.
  • Order number.
  • Reason for your request.
  • Photos or videos, if applicable.

Our team will review your request and provide further instructions.

9. Third-Party Fulfillment

Velluvi works with independent third-party suppliers and fulfillment partners to process and ship orders.

Product availability, shipping times, return addresses, and certain return requirements may therefore vary depending on the item purchased.

Velluvi will assist customers with eligible return and refund requests in accordance with this policy and applicable consumer protection laws.

10. Changes to This Policy

Velluvi reserves the right to update this Refund & Returns Policy when necessary. Any changes will be posted on this page with the updated effective date.

Velluvi
Website: velluvi.com
Email: velluvicontact@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at velluvicontact@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at velluvicontact@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at velluvicontact@gmail.com.